RETURN POLICY

Dependable Diabetic Supply LLC strives for customer satisfaction and accuracy on all orders shipped. This philosophy is mandated by our president, Jon P. Letko, and is exercised in our business practice and emphasized daily.

The following return policy has been established to protect our customers and deliver products of exceptional quality. If you wish to return your order, return the products in the same condition as it was received, with the invoice, within 30 days from the date of delivery.

If you try a product and are not satisfied with its performance, please immediately contact our customer service, toll-free at 877-520-2002.


Returns will be honored only if the following criteria are met:

  • Product(s) have been returned in original condition
  • Product(s) must NOT be open, used or worn
  • Product(s) do NOT have broken seals or have been tampered with
  • Product(s) are NOT expired (see packaging)

All returns that are received with respect to this policy will be accepted and if payments have been received, they will be refunded to your health insurance provider.

Products received outside of this return policy will be noted in your file. You may be billed for the approved amount stipulated by CMS in your state. Please note that his can be avoided by following the above mentioned policy.


Exchanges:

Our staff will assist you with ensuring that each product is in working order. If you have received an incorrect product or a product that does not fit upon arrival, we will gladly work with you to get the correct item or size to best manage your health.

Any additional questions or concerns, please contact our customer service department at 877-520-2002, Monday through Friday, 9am to 4pm, EST.

Contact

  • Office:
    240 Blue Jupiter Blvd Unit B Venice, FL 34292
  • Store Hours:
    Monday — 9:00 a.m. — 5:00 p.m. (EST)
  • Phone: 877-520-2002
  • Fax: 877-337-2637

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